Help CenterThe relevant instructions for logging in to the enquiry hub are dependant on whether you already have University of London log in details. Please ensure you are following the correct instructions as per the below:
- If you have received University of London log in details for the Student Portal i.e. you are an offer-holder ready to register; a current student or you graduated less than 3 months ago, please follow the steps under the 'Current student and Offer holders who are ready to register' section below.
- If you are a prospective enquirer; an applicant or you graduated more than 3 months ago, you will not have valid University of London log in details and should therefore please follow the steps under the 'Other users' section below.
Current student and Offer holders who are ready to register
Your log in details for the Enquiry Hub are slightly different from your Student Portal log in. Once you have clicked on the ‘Ask a Question’ button in the Portal, or come to the Enquiry Hub directly, you will need to log in again.
On the Enquiry Hub home page click on ‘Log in’ in the top right of your browser window (if you are using a phone you will need to click on the three lines icon to expand the options menu, you will see ‘Log in’ there)
If you are a current student or an offer-holder ready to register, you will have received University of London log in details for the Student Portal. You are therefore considered a 'University account holder'.
As a 'University Account Holder', please ensure you enter your details in the right-hand box labelled 'University account holders'.
Your username is your current Student Portal username with the ‘@london.ac.uk’ suffix. For example, if your username is xxx999 your username for the Enquiry Hub will be xxx999@london.ac.uk. Enter your username in the 'User ID' box and click ‘Log in with UoL account’.
Note: your username is not your University of London issued email address (e.g. xxx999@student.london.ac.uk); you must use the '@london.ac.uk' suffix without 'student'.
You will then be asked for your username a second time. Enter and click ‘Next’
On the next screen enter your password and click ‘Sign in’. Your password will be the same one you use for the Student Portal.
If you have forgotten or need to reset your password please go to the Student Portal (http://my.london.ac.uk) and click on the ‘forgot password’ link on the log in page.
Once you have reset your password, your portal and Enquiry Hub passwords will synchronise within 30 minutes.
If you are not a current student or have graduated more than 3 months ago, and you wish to ask a question, click on ‘Register’ to create an account. This is a new system so you will need to register even if you have registered to make an enquiry before on our previous system. Please do not use this method if you are a current student or offer holder (see above).
Complete the form and click on ‘Sign up’.
You will then be sent a validation email. In the email click on 'Please click here to validate your email' and you will be taken to the Enquiry Hub.
If you have already signed up for the enquiry hub but have forgotten your password please read the following instructions carefully before proceeding:
First, click on the 'Forgotten your password?' button in the left-hand box labelled 'Enquiry Hub log in'.
Next enter your email address and click 'Next'.
Enter your email address again to verify and click 'Next'
You will see a notification letting you know that an email has been sent to you. You do not need to click 'Done' at this point. If you do you will be taken to a login page that will not work for your account.
Go to your email account and look for an email from 'ITDS Service Desk'. Follow the instructions in the email, clicking on 'Click here to reset your password'. You will be taken to a 'Reset Password' screen. Create your new password using the criteria specified and click on 'Reset Password'.
You will now need to go back to the Enquiry Hub (https://enquiries.london.ac.uk/csp) to log in. Please note, if you click on 'Done' you will be taken to a page that will not allow you to log in. If you see a page similar to the below please go back to https://enquiries.london.ac.uk/csp:
Log in here at https://enquiries.london.ac.uk/csp